Malwarebytes Support Center – Independent Help Desk
Welcome to Malwarebytes Support Center ("we," "us," or "our"). By accessing or using our website, live chat, email support, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.
By using our Services, you represent that you are at least 18 years of age (or have parental consent) and are legally capable of entering into a binding agreement. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Malwarebytes Support Center provides independent technical support, guidance, and educational resources for Malwarebytes products. Our Services include:
Our Services are provided for informational and guidance purposes only. We do not provide official Malwarebytes support, nor do we have access to Malwarebytes' internal systems or customer data.
Any references to "Malwarebytes," "Malwarebytes Premium," or related trademarks are for identification purposes only and do not imply endorsement or affiliation.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MALWAREBYTES SUPPORT CENTER, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT OF $100 USD.
You agree to defend, indemnify, and hold harmless Malwarebytes Support Center and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
Our Services may contain links to third-party websites or resources, including official Malwarebytes websites, Google Play Store, Apple App Store, and other external sites. We are not responsible for the content, products, or services on or available from those websites or resources. Links to such websites or resources do not imply any endorsement by us. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.
The content on our website, including text, graphics, images, logos, and guides, is the property of Malwarebytes Support Center or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without our prior written consent, except for your personal, non-commercial use.
If you submit any information, questions, or feedback to us via email, live chat, or support forms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, and display such content for the purpose of providing support services and improving our website. We will not share your personal information except as described in our Privacy Policy.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in New Castle County, Delaware, for the purpose of litigating any such action.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.
If any provision of these Terms is held to be unenforceable or invalid, such provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Malwarebytes Support Center regarding the use of our Services, superseding any prior agreements between you and us relating to your use of the Services.
If you have any questions about these Terms, please contact us at: