At Malwarebytes Support Center, we want you to be completely satisfied with your Malwarebytes purchase. This Refund Policy explains the refund terms for Malwarebytes products purchased through official channels. Please note that we are an independent support resource and do not process refunds directly – refunds must be requested through Malwarebytes Inc. or your point of purchase.
📌 Important Note: This Refund Policy applies to purchases of Malwarebytes software products (Premium, Family, Business subscriptions). Our independent support services are provided free of charge and do not require any payment, so no refunds apply to our support services.
1. 60-Day Money-Back Guarantee
Malwarebytes Inc. offers a 60-day money-back guarantee on annual subscriptions. If you are not completely satisfied with your Malwarebytes purchase, you may request a full refund within 60 days of your original purchase date.
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Key Details:
- Refund window: 60 days from purchase date
- Refund amount: 100% of the purchase price
- Processing time: 5-10 business days
- Refund method: Original payment method
2. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- Within 60 days: Your refund request must be submitted within 60 days of the original purchase date.
- Annual subscription: The 60-day guarantee applies to annual subscriptions. Monthly subscriptions may have different terms.
- Direct purchase: Refunds are available for purchases made directly through Malwarebytes website or authorized resellers.
- No abuse: Malwarebytes reserves the right to deny refunds in cases of abuse or violation of terms of service.
3. How to Request a Refund
Follow these steps to request your refund:
Step 1: Sign in to Your Malwarebytes Account
Go to
my.malwarebytes.com and sign in with the email address used for purchase.
Step 2: Navigate to Subscriptions
Click on "Subscriptions" or "My Subscriptions" in your account dashboard.
Step 3: Select the Subscription
Find the subscription you want to refund and click on it to view details.
Step 4: Click "Request Refund"
Look for the "Request Refund" or "Cancel & Refund" button. Follow the on-screen instructions.
Step 5: Confirm Your Request
Confirm the refund request. You may be asked to provide a reason for the refund.
Step 6: Check Your Email
You will receive a confirmation email once your refund request is processed.
💡 Alternative Method: If you cannot access your account, contact Malwarebytes support directly at support@malwarebytes.com with your order details and refund request.
4. Refund Processing Time
Once your refund request is approved:
- Processing: Refunds are typically processed within 5-10 business days.
- Credit Card Payments: Refunds appear on your statement within 5-10 business days depending on your bank.
- PayPal: Refunds appear in your PayPal account within 3-5 business days.
- Other Payment Methods: Processing times vary by provider.
You will receive an email confirmation when your refund has been processed.
5. What Happens After Refund
After your refund is processed:
- Premium features are deactivated: Your Malwarebytes software will revert to the free version.
- No further charges: Automatic renewal will be cancelled for that subscription.
- Data retention: Your account information remains accessible for future purchases.
- License key invalid: The refunded license key will no longer work for activation.
6. Non-Refundable Items
The following items are generally not eligible for refunds:
- Monthly subscriptions: Monthly plans may not be eligible for the 60-day guarantee.
- Business/Team subscriptions: Different refund policies may apply for business accounts.
- Purchases older than 60 days: Refunds cannot be processed for purchases made more than 60 days ago.
- Third-party purchases: If you purchased through a third-party retailer (Best Buy, Amazon, etc.), you must request a refund from that retailer directly.
- Free trials: No refund is needed for free trials as no payment was made.
7. Purchases from Third-Party Retailers
If you purchased Malwarebytes from a third-party retailer such as Amazon, Best Buy, Walmart, or Newegg:
- You must request your refund directly from that retailer.
- Each retailer has its own refund policy – please check their terms.
- Malwarebytes Inc. cannot process refunds for purchases made through third-party retailers.
- Keep your receipt or order confirmation for reference.
8. Canceling Automatic Renewal (Without Refund)
If you want to stop future charges but do not want a refund for the current period:
- Sign in to your Malwarebytes account at my.malwarebytes.com.
- Go to "Subscriptions" and select your active subscription.
- Click "Cancel Automatic Renewal" or "Turn Off Auto-Renew".
- You will continue to have Premium access until the end of your current billing period.
- No further charges will be made after your current term ends.
9. Need Help with Your Refund?
If you are having trouble requesting a refund or have questions about the process, we can help guide you:
- Live Chat: Click the chat button on this page for immediate assistance.
- Email Support: Contact us at refunds@malwarebytes-help.com.
- What to include: Your order number, purchase email, purchase date, and reason for refund.
🚨 Important: We are an independent support resource and do not process refunds directly. We can only provide guidance on how to request a refund from Malwarebytes Inc. or your point of purchase. For official refund processing, you must contact Malwarebytes Inc. or the retailer where you made your purchase.
⚖️ Disclaimer: This Refund Policy is provided for informational purposes based on Malwarebytes Inc.'s published policies. Refund policies are subject to change. For the most up-to-date information, please visit the official Malwarebytes website. This independent support website is not responsible for any refund decisions made by Malwarebytes Inc.
10. Contact Information
For questions about this Refund Policy or for assistance with your refund request, please contact us:
- Email: refunds@malwarebytes-help.com
- Live Chat: Click the chat button at the bottom right of this page
- Official Malwarebytes Support: support.malwarebytes.com
🎯 Quick Summary: Malwarebytes offers a 60-day money-back guarantee on annual subscriptions. Request refunds through your account at my.malwarebytes.com. For third-party purchases, contact the retailer directly. Need help? Use our live chat for guidance!