Privacy Policy

Official Privacy Policy

1. Introduction

Malwarebytes Support Helpdesk ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our support services.

We provide premium technical support for Malwarebytes products and services this data protection is our top priority.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number (provided during support requests)
• Technical Information: Device information, IP address, browser type (for session security)
• Support Session Data: Chat transcripts, remote session logs (encrypted)
• Payment Information: Processed securely via third-party payment gateways (we do not store card details)

3. How We Use Your Information

Your information is used solely for:

• Providing technical support and issue resolution
• Processing payments for premium services
• Improving our support services and response times
• Ensuring security of remote support sessions
• Complying with legal obligations

4. Data Security

We implement industry-leading security measures:

• AES-256 encryption for all remote sessions
• Secure SSL/TLS encryption for website traffic
• Full session logging with user consent only
• Regular security audits and penetration testing
• GDPR and CCPA compliant data handling

5. Data Sharing

We DO NOT sell your data to third parties. Information is only shared with:

• Payment processors (Stripe, PayPal) for transactions
• Law enforcement when required by valid legal process
• Service providers under strict confidentiality agreements

6. Your Rights

You have the following rights regarding your data:

• Access your personal information
• Correct inaccurate data
• Delete your information (subject to legal retention requirements)
• Request data portability
• Withdraw consent at any time

7. Cookies & Tracking

This website uses essential cookies for:

• Session management
• Security verification
• Basic analytics (anonymized)

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your information only as long as necessary:

• Support session data: 30 days
• Payment records: 7 years (legal requirement)
• Contact information: Until support case closure + 90 days

9. International Data Transfers

Data may be processed in secure data centers located in:

• United States (primary)
• European Union (EU servers for GDPR compliance)

10. Contact Information

For privacy concerns, contact our Data Protection Officer:

Email: privacy@malwarebytes-help.com
Address: Malwarebytes Support Helpdesk, Global Support Center
Response Time: Within 48 hours

This Privacy Policy was last updated on February 19, 2026.
We may update this policy periodically. Changes will be posted here.