Terms of Service

Terms of Service Agreement

1. Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our services.

2. Description of Services

We provide premium technical support services for Malwarebytes products including:

• Malware removal and system cleanup
• License activation and management
• Billing and subscription support
• Performance optimization
• Remote technical assistance

3. Payment Terms

Non-refundable: All service fees are non-refundable once support begins.

• Basic Support: $29 (15-minute session)
• Premium Support: $49 (30-minute session)
• Enterprise Support: $99+ (60+ minute session)
• Payments processed securely via Stripe/PayPal

4. Remote Access Policy

Remote support requires your explicit consent:

• You maintain full control during sessions
• All sessions use AES-256 encryption
• Full session logging for your records
• You can terminate access instantly

5. Service Limitations

We provide best-effort support but cannot guarantee:

• 100% malware removal (zero-day threats)
• Complete system restoration
• Hardware failure resolution
• Third-party software compatibility

6. Cancellation Policy

Pre-session cancellation: Full refund within 5 minutes of purchase.

Post-session cancellation: No refunds after support begins.

7. User Responsibilities

You agree to:

• Provide accurate system information
• Maintain antivirus definitions
• Backup critical data before remote access
• Follow technician instructions

8. Prohibited Activities

You may not use our services to:

• Violate laws or regulations
• Distribute malware or illegal content
• Attempt unauthorized system access
• Engage in fraudulent activities

9. Limitation of Liability

Our liability is limited to the amount paid for services. We are not responsible for:

• Data loss or corruption
• System downtime or crashes
• Indirect, consequential, or punitive damages

10. Termination

We may terminate or suspend services immediately if you:

• Violate these Terms
• Engage in abusive behavior
• Attempt fraudulent transactions

11. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration.

12. Contact Information

For questions about these Terms, contact:

Email: legal@malwarebytes-help.com
Response Time: Within 48 hours

These Terms were last updated on February 19, 2026.
We may modify these Terms at any time. Continued use constitutes acceptance.